North Shore
Wellness Center
Physical Therapy, Chiropractic, Mental Health, Acupuncture, Nutrition, Massage, Ayurveda
Corona Virus Update
To our patients:
We continue to stay open to be able to serve the needs of the community. However, for the safety of our workers and patients we have applied some policy changes in regards to infection control and check-in procedures. These precautions were in response to changes in CDC guidelines which continue to be updated daily, as well as our own internal policies to maximize social distancing and minimize unnecessary contact. The issues with COVID 19 are likely to be long term perhaps upward of a year. With proper precautions you do not need to neglect your healthcare needs.
How will my Physical Therapy, Acupuncture, Chiropractic and other care be affected?
You will see several changes in check-in policies at the North Shore Wellness Center. You will be asked a series of screening questions:
- Do you have a fever, cough, runny nose, body aches, diarrhea, or any other infectious symptoms?
- Have you travelled out of state or off island in the last 14 days?
- Have you had any contact with anyone else who has traveled off island in the last 14 days?
- Have you had any contact with anyone suspected or having COVID-19?
Mental Health counseling services are still being offered via telehealth (telephone/video) and are fully covered by insurance.
Please wear a mask in the Wellness Center. If you do not have one we will do our best to provide one as long as we have adequate supplies. We will no longer use our waiting room, so please show up to your appointment on time (not too early). If you arrive early, you might need to wait outside if the weather is nice. Please try and use a restroom before coming to your appointment.
What else are we doing?
We are monitoring our staff’s health at the beginning of each work day. Temperatures are taken for all patients upon entry and staff twice a day . We have redoubled our efforts to sanitize the clinic using CDC recommended products known to kill viruses. We have adjusted our clinical staff schedules in order to minimize capacity to 10 people or less. We strongly support social distancing at this time and are making changes in our schedule to make social distancing more practical. If an in-person clinic visit is not ideal, we offer online physical therapy treatment (video/telemedicine). Please call us for details.
FULL Patient COVID-19 Policy and Procedures
- If you are experiencing cough or fever (65 year or older above 99.6 temperature; younger than 65 years above 100.4), please seek advice from your medical providers at Hale lea Medicine & Urgent Care in Kilauea,
- Call us to cancel your appointment if: (1) you are experiencing cough, fever, respiratory symptoms; (2) have traveled outside of the state of Hawaii or off island in the last 14 days, or been around anyone who has been off island; (3) Had close contact with a person diagnosed with COVID-19.
- Patient temperatures are taken upon entering the clinic. Temperatures of staff are taken twice a day.
- You may wait in your car for your appointment, or outside if the weather is nice.
- Please attend your appointment alone. If you need assistance, your caretaker may attend your appointment with you. Don’t bring children. Other family members can stay in the car.
- Please try and use a restroom before coming to your appointment.
- Verbally check in with the font desk. Sign in sheets are suspended till further notice.
- Please do no congregate or loiter in the waiting room after appointment.
- You will be given hand washing instructions.
- Masks are required of all staff and patients coming into the clinic.
- Masks are available to our patients who do not have their own if we have adequate supplies.
THANK YOU— we’re getting back to a NEW NORMAL! Look forward to seeing you.